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Freshdesk to Sightcall
migration service

Extremely easy , no special knowledge or coding required. A complete Freshdesk to Sightcall data migration software.

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The best Freshdesk to Sightcall tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick the records you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and see the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket is missing essential customer service details.
Simple and easy process

No need to worry about scripting or continuously watch each record transferred.

Just attach both platforms, choose what you want to take to a new database and let the system do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we designed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Freshdesk to Sightcall

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right destinations in Sightcall.

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Retained association between object and people

When migrating your records from Freshdesk to Sightcall we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Sightcall

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Sightcall work

  • Get ready

    Register and go to our migration service.

  • Choose and connect your Freshdesk support desk with HDM.

  • Connect Sightcall

    Grant the right to access your Sightcall account.

  • Express your business needs

    Let us know what parts of your migration you would like to adjust

  • Get your needs estimated

    We will research your application and send you with a cost and a scope of work.

  • Migrate from Freshdesk to Sightcall all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Sightcall import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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