Freshdesk to Relay
migration service
Extremely easy , no special skill set or coding required. A complete Freshdesk to Relay data migration instrument.
Freshdesk to Relay
The best Freshdesk to Relay tool made for you
There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.Save on your time and money
Avoid the system analysis and script development processes. Simply decide on what data you need to move and start the transition when comfortable.Easy transition process
No specific expertise needed. Just pick what data will go to the target platform and enjoy the magic happening.Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost essential customer service details.Automated tool
Afraid that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.
Connect the help desks, pick records, click ok, and you’re done!
Intact data links
From sender information to phone number connection, your entire database will keep their initial data structure untouched.
You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you left it.
Security is priority
Information is key which is why we created a tool that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.
You control the process
Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Apart from producing great customer service, we always want to develop our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the core experience.
Why you should use Help Desk Migration to migrate data from Freshdesk to Relay
Strong safety of your data
The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in Relay.Next
Sustained link between object and people
When migrating your records from Freshdesk to Relay we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Freshdesk to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Freshdesk to Relay work
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Get ready
Sign up and go to our migration tool.
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Connect Freshdesk
Choose and connect your Freshdesk support desk with HDM.
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Connect Relay
Grant access to your Relay account.
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Outline your requirements
Let us understand precisely what aspects of your migration you need to tweak
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Get your preferences estimated
We shall investigate your application and send you with a the overall cost and a scope of work.
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Migrate from Freshdesk to Relay everything
Transfer all your customer service information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro perform your Relay import
Our team would be more than happy to perform a customized migration if you have specific demands.
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