Freshdesk to Re:Desk
migration service

Effortless , no special knowledge or coding required. A complete Freshdesk to Re:Desk data migration tool.

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Your best tool for Freshdesk to Re:Desk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose the records you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and see the wonders happening.
Record completion
Move your help desk data in full to make certain that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool user friendly as it can possibly be.

Link the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from Freshdesk to Re:Desk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Re:Desk.

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Retained connectivity between object and people

When migrating your data from Freshdesk to Re:Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Re:Desk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Freshdesk

    Choose and connect your Freshdesk support desk with HDM.

  • Grant access to your Re:Desk account.

  • Outline your needs

    Let us know exactly what parts of your migration you want to adjust

  • Have your preferences estimated

    We will analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from Freshdesk to Re:Desk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Re:Desk import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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