Freshdesk to ProProfs Help Desk
migration service

Smooth , no special skill set or coding required. A complete Freshdesk to ProProfs Help Desk data migration tool.

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Your best tool for Freshdesk to ProProfs Help Desk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose customer info you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the target system and observe the magic happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool accessible as possible.

Link the help desks, pick data, click ok, and the migration is ready!

Data maintenance

Your information comes unite , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our employees can access to your passwords or records.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and how.

Our software considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we aim to deliver the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to ProProfs Help Desk

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in ProProfs Help Desk.

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Sustained association between object and people

When migrating your data from Freshdesk to ProProfs Help Desk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to ProProfs Help Desk work

  • Prepare

    Sign up and go to our migration service.

  • Opt and link your Freshdesk service desk with HDM.

  • Grant the right to access your ProProfs Help Desk account.

  • Detail your needs

    Let us know exactly what aspects of your migration you wish to modify

  • Get your needs estimated

    We'll research your case and send you with a total price and a scope of tasks.

  • Migrate from Freshdesk to ProProfs Help Desk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ProProfs Help Desk import

Our staff would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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