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Freshdesk to Podium
migration service

Trouble-free , no special knowledge or programming required. A complete Freshdesk to Podium data migration tool.

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The best Freshdesk to Podium tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just choose customer info you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new system and observe the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost vital customer service information.
Automated tool

Scared that you’ll have to use advanced skills to move your info? Don’t be as we ensured that our tool accessible as it can possibly be.

Connect the platforms, pick records, click ok, and the migration is ready!

Data dependency

Your customer data migrates complete and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members have access to your passwords or records.

You may be certain with HDM no data breaches are possible.

You’re in control

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we aim to propose the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshdesk to Podium

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right places in Podium.

Next

When migrating your records from Freshdesk to Podium we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Podium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Podium work

  • Get ready

    Register and go to our migration wizard.

  • Connect Freshdesk

    Select and connect your Freshdesk service desk with HDM.

  • Grant the right to access your Podium account.

  • Explain your requirements

    Let us know exactly what elements of your migration you need to modify

  • Get your requirements estimated

    We'll investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from Freshdesk to Podium everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Podium import

Our team would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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