Freshdesk to Paldesk
migration service

Effortless , no special expertise or coding required. A complete Freshdesk to Paldesk data migration software.

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Your best tool for Freshdesk to Paldesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target system and observe the wonders happening.
Record completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer service details.
Easy procedure

No need to worry about coding or continuously watch each piece of info moved.

Just link both platforms, tick what you want to migrate and let the tool do the rest for you.

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive how you left it.

Security is priority

You data is key which is why we created a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Freshdesk to Paldesk

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in Paldesk.

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Maintained relation between object and people

When migrating your data from Freshdesk to Paldesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Paldesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect Freshdesk

    Choose and connect your Freshdesk support desk with HDM.

  • Grant the right to access your Paldesk account.

  • Express your requirements

    Let us know what aspects of your migration you need to modify

  • Get your preferences estimated

    We will research your application and send you with a price range and a scope of tasks.

  • Migrate from Freshdesk to Paldesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Paldesk import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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