Freshdesk to ((OTRS)) Community Edition
migration service
Extremely easy , no special knowledge or programming required. A complete Freshdesk to ((OTRS)) Community Edition data migration software.
Extremely easy , no special knowledge or programming required. A complete Freshdesk to ((OTRS)) Community Edition data migration software.
You don’t have to bother about scripting or constantly control each record transferred.
Just attach both platforms, choose what you need to migrate and let the Migration Wizard do the remainder.
Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.
You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you expected.
You data is key which is why we developed a tool that will keep your information intact.
Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.
Pick records that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.
In only a couple of clicks you will be able to pick what goes where, when it starts, and in what order.
Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.
Outside of producing great customer support services, we always aim to develop our customer service.
As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.
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We’re recognized for best support,
usability, and high ROI
in cloud migration.
Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Freshdesk to ((OTRS)) Community Edition.
Fill out the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.
Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.
Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences
Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
When everything's validated, choose a quiet time with the least load on the support staff and start migrating from Freshdesk to ((OTRS)) Community Edition.
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
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