Freshdesk to ((OTRS)) Community Edition
migration service
Extremely easy , no special knowledge or programming required. A complete Freshdesk to ((OTRS)) Community Edition data migration software.
Freshdesk to ((OTRS)) Community Edition
The best Freshdesk to ((OTRS)) Community Edition tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip complex data audit and code development processes. Just pick customer info you need to move and set off with the transition when comfortable.Simple migration
No tech knowledge or skill required. Just choose what data will go to the new solution and observe the magic happening.Data completion
Move your help desk data in full to make certain that no ticket is missing essential customer service information.Effortless procedure
You don’t have to bother about scripting or constantly control each record transferred.
Just attach both platforms, choose what you need to migrate and let the Migration Wizard do the remainder.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.
You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is priority
You data is key which is why we developed a tool that will keep your information intact.
Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.
Record mapping
Pick records that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.
Simple & effective
In only a couple of clicks you will be able to pick what goes where, when it starts, and in what order.
Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.
Customer service first
Outside of producing great customer support services, we always aim to develop our customer service.
As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.
Why you should use Help Desk Migration to switch from Freshdesk to ((OTRS)) Community Edition
Strong privacy of your data
The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right places in ((OTRS)) Community Edition.Next
Retained connection between object and people
When migrating your records from Freshdesk to ((OTRS)) Community Edition we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Freshdesk to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Freshdesk to ((OTRS)) Community Edition work
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Get ready
Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Freshdesk to ((OTRS)) Community Edition.
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Link Freshdesk
Fill out the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.
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Link ((OTRS)) Community Edition
Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.
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Select objects
Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences
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Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
When everything's validated, choose a quiet time with the least load on the support staff and start migrating from Freshdesk to ((OTRS)) Community Edition.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your ((OTRS)) Community Edition import
Our team would be more than happy to run a personalized migration in case you have specific requirements.
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