Freshdesk to NetSuite
migration service

Trouble-free , no special know how or programming required. A complete Freshdesk to NetSuite data migration instrument.

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The best Freshdesk to NetSuite tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick customer info you need to move and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and observe the magic happening.
Data structure maintenance
Migrate your help desk info in full to make certain that no ticket has lost essential customer service details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the help desks, select data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to NetSuite

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in NetSuite.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to NetSuite we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to NetSuite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to NetSuite work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Freshdesk

    Choose and connect your Freshdesk support desk with HDM.

  • Grant access to your NetSuite account.

  • Describe your requirements

    Let us understand precisely what aspects of your migration you want to modify

  • Have your requirements estimated

    We shall investigate your application and send you with a total price and a scope of work.

  • Migrate from Freshdesk to NetSuite everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your NetSuite import

Our team would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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