Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Freshdesk to mhelpdesk
migration service

Trouble-free , no special know how or programming required. A complete Freshdesk to mhelpdesk data migration software.

More details

The best Freshdesk to mhelpdesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply decide on what data you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and enjoy the magic happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost essential customer service details.
Simple and easy process

You don’t have to bother about scripting or constantly watch each record transferred.

Just link both platforms, tick what you want to migrate and allow the tool do the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

You data is key which is why we created a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might ever need.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to mhelpdesk

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in mhelpdesk.

Next

When migrating your records from Freshdesk to mhelpdesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Freshdesk to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to mhelpdesk work

  • Get ready

    Register and go to our migration wizard.

  • Connect Freshdesk

    Choose and connect your Freshdesk support desk with HDM.

  • Give access to your mhelpdesk account.

  • Outline your needs

    Let us know what components of your migration you would like to modify

  • Get your preferences estimated

    We shall investigate your case and send you with a price and a scope of work.

  • Migrate from Freshdesk to mhelpdesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your mhelpdesk import

Our team would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

Is Open Source Help Desk Right for Your Business?

One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…

Data Migration Strategies That Actually Work

There are many reasons as to why you would want to switch to a new help desk system. It can be the fact that you’ve…

Book a Call
cancel
%s
— %s