Freshdesk to Magento Mirasvit HelpDesk MX
migration service

Extremely easy , no special expertise or coding required. A complete Freshdesk to Magento Mirasvit HelpDesk MX data migration tool.

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The best Freshdesk to Magento Mirasvit HelpDesk MX tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick the records you need to migrate and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and see the miracle happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as possible.

Attach the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.

Simple & effective

In just a couple of buttons to press you will be able to choose what goes where, when it starts, and how.

Our software took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from Freshdesk to Magento Mirasvit HelpDesk MX

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Magento Mirasvit HelpDesk MX.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to Magento Mirasvit HelpDesk MX we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Magento Mirasvit HelpDesk MX

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Magento Mirasvit HelpDesk MX work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Freshdesk to Magento Mirasvit HelpDesk MX.

  • Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento Mirasvit HelpDesk MX all data

    Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from Freshdesk to Magento Mirasvit HelpDesk MX.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Magento Mirasvit HelpDesk MX import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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