Freshdesk to Magento Help Desk Ultimate
migration service

Trouble-free , no special know how or programming required. A complete Freshdesk to Magento Help Desk Ultimate data migration instrument.

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The best Freshdesk to Magento Help Desk Ultimate tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on what data you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and enjoy the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket is missing vital customer support details.
Easy process

No need to worry about coding or constantly control each record moved.

Just link your source and target, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

Data maintenance

Your customer data comes unite , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our team members can see your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select what goes where, when it starts, and how.

Our developers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to propose the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to Magento Help Desk Ultimate

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Magento Help Desk Ultimate.

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Retained association between object and people

When migrating your records from Freshdesk to Magento Help Desk Ultimate we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Magento Help Desk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Magento Help Desk Ultimate work

  • Get ready

    Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Freshdesk to Magento Help Desk Ultimate.

  • Connect Freshdesk

    Fill in the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Connect Magento Help Desk Ultimate

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento Help Desk Ultimate everything

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Freshdesk to Magento Help Desk Ultimate.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Magento Help Desk Ultimate import

Our team would be more than happy to perform a custom migration in case you have particular demands.
Get a price estimation

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