Freshdesk to Jitbit HelpDesk
migration service

Smooth , no special know how or programming required. A complete Freshdesk to Jitbit HelpDesk data migration tool.

More details

Your best tool for Freshdesk to Jitbit HelpDesk data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on customer info you need to move and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and observe the magic happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll have to use advanced skills to move your info? Worry not as we ensured that our tool is as easy to use as possible.

Link the help desks, choose records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you left it.

Security is priority

Information is key which is why we developed a method that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to pick the data arrangement, when it goes, and in what order.

Our software took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Jitbit HelpDesk

Castle gates

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in Jitbit HelpDesk.

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Sustained association between object and people

When migrating your data from Freshdesk to Jitbit HelpDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Jitbit HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Jitbit HelpDesk work

  • Prepare

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Freshdesk to Jitbit HelpDesk.

  • Connect Freshdesk

    Fill out the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jitbit HelpDesk all data

    Once everything's tested, find a quiet time with the minimal load on the support department and start migrating from Freshdesk to Jitbit HelpDesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Jitbit HelpDesk import

Our staff would be more than happy to perform a personalized migration if you have particular demands.
Get a price estimation

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