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Freshdesk to Inmoment Customer Experience (CX)
migration service

Smooth , no special know how or programming required. A complete Freshdesk to Inmoment Customer Experience (CX) data migration instrument.

More details

Your best tool for Freshdesk to Inmoment Customer Experience (CX) data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose what data you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target system and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll have to use advanced skills to migrate your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.

Attach the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we designed a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to select what goes where, when it goes, and how.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer service, we always strive to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Inmoment Customer Experience (CX)

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Inmoment Customer Experience (CX).

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Maintained relation between object and people

When migrating your data from Freshdesk to Inmoment Customer Experience (CX) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Inmoment Customer Experience (CX)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Inmoment Customer Experience (CX) work

  • Prepare

    Register and go to our migration wizard.

  • Connect Freshdesk

    Opt and link your Freshdesk support desk with HDM.

  • Connect Inmoment Customer Experience (CX)

    Grant the right to access your Inmoment Customer Experience (CX) account.

  • Outline your business needs

    Let us know exactly what parts of your migration you need to tweak

  • Get your needs estimated

    We will research your application and send you with a total price and a scope of work.

  • Migrate from Freshdesk to Inmoment Customer Experience (CX) all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Inmoment Customer Experience (CX) import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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