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Freshdesk to HESK
migration service

Trouble-free , no special knowledge or programming required. A complete Freshdesk to HESK data migration instrument.

More details

The best Freshdesk to HESK tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick the records you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and see the miracle happening.
Data completion
Move your help desk data in full to make certain that no ticket has lost vital customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Attach the help desks, pick data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we created a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Simple & effective

In only a few clicks you will be able to choose what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from Freshdesk to HESK

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in HESK.

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Retained relation between object and people

When migrating your records from Freshdesk to HESK we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to HESK work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Freshdesk to HESK.

  • Connect Freshdesk

    Fill in the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK all data

    When everything's tested, choose a quiet time with the least load on the support department and begin migrating from Freshdesk to HESK.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your HESK import

Our team would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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