Freshdesk to HelpSite
migration service

Smooth , no special knowledge or programming required. A complete Freshdesk to HelpSite data migration tool.

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Your best tool for Freshdesk to HelpSite data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose what data you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new system and enjoy the miracle happening.
Record completion
Move your help desk records in full to make certain that no ticket has lost critical customer service details.
Effortless procedure

You don’t have to bother about scripting or continuously control each record transferred.

Just attach both platforms, tick what you want to take to a new database and let the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is paramount

Information is key which is why we developed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Freshdesk to HelpSite

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in HelpSite.

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Retained association between object and people

When migrating your data from Freshdesk to HelpSite we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to HelpSite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to HelpSite work

  • Prepare

    Register and go to our migration wizard.

  • Connect Freshdesk

    Pick and connect your Freshdesk support desk with HDM.

  • Grant the right to access your HelpSite account.

  • Explain your requirements

    Let us understand precisely what aspects of your migration you want to tweak

  • Get your requirements estimated

    We'll investigate your application and get back to you with a cost and a scope of work.

  • Migrate from Freshdesk to HelpSite all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpSite import

Our staff would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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