Freshdesk to Help Sumo
migration service

Effortless, no special know how or programming required. A complete Freshdesk to Help Sumo data migration software.

More details

Your best tool for Freshdesk to Help Sumo data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply pick the records you need to move and start the transition immediately.
Simple transition process
No tech expertise required. Just choose what data will go to the target solution and see the magic happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket has lost critical customer service information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool accessible as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you left it.

Security is priority

You data is key which is why we created a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to choose what goes where, when it goes, and how.

Our tech engineers took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Help Sumo

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer support to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to ensure that the data end up in the right places in Help Sumo.

Next

When migrating your data from Freshdesk to Help Sumo we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Freshdesk to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Help Sumo work

  • Prepare

    Sign up and go to our migration software.

  • Connect Freshdesk

    Opt and connect your Freshdesk service desk with HDM.

  • Connect Help Sumo

    Grant the right to access your Help Sumo account.

  • Clarify your needs

    Let us know what aspects of your migration you would like to fine-tune

  • Get your preferences estimated

    We will research your case and send you with a cost and a scope of tasks.

  • Migrate from Freshdesk to Help Sumo everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Help Sumo import

Our staff would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Book a Call
cancel
%s
— %s