Freshdesk to Gnatta
migration service

Trouble-free , no special knowledge or coding required. A complete Freshdesk to Gnatta data migration tool.

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The best Freshdesk to Gnatta tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target system and enjoy the magic happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer support details.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is paramount

Information is everything which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might ever need.

Simple & effective

In just a few buttons to press it is possible to select the data arrangement, when it starts, and in what order.

Our software took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Outside of providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from Freshdesk to Gnatta

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Gnatta.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to Gnatta we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Gnatta work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Freshdesk

    Choose and link your Freshdesk support desk with HDM.

  • Give access to your Gnatta account.

  • Describe your requirements

    Let us understand precisely what parts of your migration you want to tweak

  • Have your requirements estimated

    We shall research your application and get back to you with a price range and a scope of work.

  • Migrate from Freshdesk to Gnatta all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Gnatta import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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