Freshdesk to FocalScope
migration service

Trouble-free, no special expertise or programming required. A complete Freshdesk to FocalScope data migration software.

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The best Freshdesk to FocalScope tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick what data you need to move and start the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and enjoy the magic happening.
Data completion
Migrate your help desk records in full to make sure that no ticket is missing essential customer service details.
Effortless process

You don’t have to bother about coding or continuously watch each piece of info moved.

Just attach your source and target, choose what you want to take to a new database and let the Migration Wizard do the rest for you.

Data dependency

Your customer data comes uniteand we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our staff members have see your credentials or records.

You may be sure that with HDM no data breaches are possible.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we strive to offer the best possible migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshdesk to FocalScope

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus helping you to ensure that the data end up in the right destinations in FocalScope.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to FocalScope we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to FocalScope work

  • Get ready

    Register and go to our migration wizard.

  • Choose and connect your Freshdesk support desk with HDM.

  • Connect FocalScope

    Grant the right to access your FocalScope account.

  • Express your business needs

    Let us know what parts of your migration you would like to tweak

  • Get your requirements estimated

    We'll investigate your application and send you with a price range and a scope of tasks.

  • Migrate from Freshdesk to FocalScope all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your FocalScope import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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