Freshdesk to eGain Suite
migration service

Trouble-free , no special skill set or coding required. A complete Freshdesk to eGain Suite data migration instrument.

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The best Freshdesk to eGain Suite tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just decide on what data you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the new platform and enjoy the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Effortless procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just link both platforms, tick what you need to take to a new database and let the tool deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you left it.

Security is priority

Information is key which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it will be possible to select the data arrangement, when it starts, and in what order.

Our developers took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to eGain Suite

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in eGain Suite.

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Retained connectivity between object and people

When migrating your records from Freshdesk to eGain Suite we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to eGain Suite work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Freshdesk

    Select and link your Freshdesk service desk with HDM.

  • Give access to your eGain Suite account.

  • Outline your needs

    Let us know exactly what parts of your migration you need to tweak

  • Get your requirements estimated

    We shall investigate your application and get back to you with a price and a scope of work.

  • Migrate from Freshdesk to eGain Suite everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your eGain Suite import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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