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Freshdesk to eDesk by xSellco
migration service

Smooth , no special know how or coding required. A complete Freshdesk to eDesk by xSellco data migration instrument.

More details

Your best tool for Freshdesk to eDesk by xSellco data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply pick the records you need to migrate and start the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the target solution and see the miracle happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing vital customer support details.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as possible.

Connect the platforms, select records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you left it.

Security is priority

You data is everything which is why we developed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to eDesk by xSellco

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in eDesk by xSellco .

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Maintained connection between object and people

When migrating your data from Freshdesk to eDesk by xSellco we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to eDesk by xSellco

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to eDesk by xSellco work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Freshdesk to eDesk by xSellco .

  • Connect Freshdesk

    Fill in the form with required credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect eDesk by xSellco

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to eDesk by xSellco all data

    When everything's validated, determine a quiet time with the least load on the support department and begin migrating from Freshdesk to eDesk by xSellco .

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your eDesk by xSellco import

Our staff would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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