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Freshdesk to DualDesk
migration service

Smooth , no special know how or coding required. A complete Freshdesk to DualDesk data migration tool.

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Your best tool for Freshdesk to DualDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer support details.
Automated migration

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as possible.

Link the platforms, choose records, click ok, and you’re done!

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members can see your credentials or records.

You can be certain with HDM no data breaches are possible.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to pick what goes where, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we aim to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to DualDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in DualDesk.

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Retained relation between object and people

When migrating your data from Freshdesk to DualDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to DualDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Freshdesk

    Choose and link your Freshdesk support desk with HDM.

  • Connect DualDesk

    Grant access to your DualDesk account.

  • Clarify your needs

    Let us know exactly what components of your migration you would like to adjust

  • Get your requirements estimated

    We shall analyze your application and get back to you with a price and a scope of work.

  • Migrate from Freshdesk to DualDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your DualDesk import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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