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Freshdesk to CustomerFirst
migration service

Extremely easy , no special skill set or coding required. A complete Freshdesk to CustomerFirst data migration tool.

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The best Freshdesk to CustomerFirst tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose customer info you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target system and observe the miracle happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing essential customer service information.
Easy procedure

No need to worry about coding or continuously watch each piece of info moved.

Just link your source and target, pick what you need to take to a new database and allow the system deal with the rest for you.

Data maintenance

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our staff members have access to your passwords or other information.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to pick the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Freshdesk to CustomerFirst

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in CustomerFirst.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to CustomerFirst we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to CustomerFirst work

  • Get ready

    Register and go to our migration service.

  • Opt and connect your Freshdesk service desk with HDM.

  • Give the right to access your CustomerFirst account.

  • Outline your needs

    Let us know exactly what aspects of your migration you wish to modify

  • Get your preferences estimated

    We shall analyze your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Freshdesk to CustomerFirst everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your CustomerFirst import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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