Freshdesk to Comm100 Help Desk
migration service

Trouble-free , no special expertise or programming required. A complete Freshdesk to Comm100 Help Desk data migration tool.

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The best Freshdesk to Comm100 Help Desk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose customer info you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and observe the wonders happening.
Data completion
Migrate your help desk info in full to ensure that no ticket has lost essential customer service details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface user friendly as possible.

Attach the help desks, pick data, click ok, and the migration is ready!

Data dependency

Your customer data migrates unite and we mean it.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or other information.

You can be certain with HDM no data breaches will take place.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Simple & effective

In only a few buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshdesk to Comm100 Help Desk

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Comm100 Help Desk.

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Maintained relation between object and people

When migrating your records from Freshdesk to Comm100 Help Desk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Comm100 Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Comm100 Help Desk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Freshdesk

    Opt and connect your Freshdesk support desk with HDM.

  • Give access to your Comm100 Help Desk account.

  • Clarify your business needs

    Let us understand precisely what elements of your migration you want to modify

  • Get your needs estimated

    We will research your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Freshdesk to Comm100 Help Desk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Comm100 Help Desk import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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