Freshdesk to AzureDesk
migration service

Effortless , no special skill set or programming required. A complete Freshdesk to AzureDesk data migration tool.

More details

Your best tool for Freshdesk to AzureDesk data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on what data you need to migrate and start the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and enjoy the miracle happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the help desks, select data, click ok, and the migration is ready!

Data maintenance

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your passwords or records.

You can be certain with HDM no hacker attacks will take place.

Data mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to AzureDesk

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in AzureDesk.

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When migrating your data from Freshdesk to AzureDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to AzureDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to AzureDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Freshdesk

    Opt and link your Freshdesk support desk with HDM.

  • Grant access to your AzureDesk account.

  • Explain your requirements

    Let us know exactly what elements of your migration you wish to fine-tune

  • Have your requirements estimated

    We will investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Freshdesk to AzureDesk everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your AzureDesk import

Our staff would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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