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Freshdesk to Assembla
migration service

Trouble-free , no special expertise or coding required. A complete Freshdesk to Assembla data migration tool.

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The best Freshdesk to Assembla tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose customer info you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and observe the wonders happening.
Data completion
Transfer your help desk data in full to make sure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.

Link the help desks, select records, click ok, and you’re done!

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our team members can access to your credentials or records.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we aim to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Freshdesk to Assembla

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Assembla.

Next

When migrating your records from Freshdesk to Assembla we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Assembla

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Assembla work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Freshdesk to Assembla.

  • Complete the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Assembla everything

    Once everything's validated, determine a quiet time with the minimal load on the support staff and start migrating from Freshdesk to Assembla.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Assembla import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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