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Freshdesk to AnswerHub
migration service

Trouble-free , no special expertise or programming required. A complete Freshdesk to AnswerHub data migration tool.

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The best Freshdesk to AnswerHub tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new system and see the miracle happening.
Data completion
Move your help desk data in full to make certain that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about coding or continuously control each record moved.

Just link your source and target, choose what you want to migrate and let the system deal with the rest for you.

Data dependency

Your customer data migrates complete and we mean it.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or other information.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshdesk to AnswerHub

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right places in AnswerHub.

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Retained relation between object and people

When migrating your records from Freshdesk to AnswerHub we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to AnswerHub

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to AnswerHub work

  • Get ready

    Sign up and go to our migration software.

  • Connect Freshdesk

    Select and connect your Freshdesk service desk with HDM.

  • Give access to your AnswerHub account.

  • Describe your business needs

    Let us know what aspects of your migration you would like to modify

  • Have your requirements estimated

    We shall research your application and get back to you with a total price and a scope of tasks.

  • Migrate from Freshdesk to AnswerHub everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your AnswerHub import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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