Freshdesk to AIhelp
migration service

Trouble-free , no special knowledge or coding required. A complete Freshdesk to AIhelp data migration instrument.

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The best Freshdesk to AIhelp tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just choose customer info you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and observe the wonders happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost vital customer support details.
Effortless procedure

You don’t have to bother about scripting or continuously control each record moved.

Just attach your source and target, pick what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Data dependency

Your information migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our team members can see your credentials or records.

You can be certain with HDM no data breaches will take place.

Record mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Simple & effective

In just a few clicks it is possible to pick what goes where, when it goes, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Freshdesk to AIhelp

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in AIhelp.

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Maintained connectivity between object and people

When migrating your records from Freshdesk to AIhelp we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to AIhelp

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to AIhelp work

  • Get ready

    Sign up and go to our migration service.

  • Connect Freshdesk

    Pick and link your Freshdesk support desk with HDM.

  • Connect AIhelp

    Grant access to your AIhelp account.

  • Clarify your needs

    Let us understand precisely what components of your migration you want to adjust

  • Have your requirements estimated

    We'll investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Freshdesk to AIhelp all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your AIhelp import

Our team would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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