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Freshdesk to Adobe Experience Manager
migration service

Smooth , no special know how or programming required. A complete Freshdesk to Adobe Experience Manager data migration instrument.

More details

Your best tool for Freshdesk to Adobe Experience Manager data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to migrate and set off with the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost critical customer service details.
Simple and easy procedure

You don’t have to bother about coding or continuously control each record transferred.

Just attach your source and target, tick what you need to migrate and let the tool deal with the remainder.

Data maintenance

Your customer info migrates unite and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have see your credentials or other information.

You may rest assured that with HDM no hacker attacks will take place.

Data mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select what goes where, when it starts, and how.

Our software considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we work to deliver the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Freshdesk to Adobe Experience Manager

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in Adobe Experience Manager.

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When migrating your data from Freshdesk to Adobe Experience Manager we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Freshdesk to Adobe Experience Manager work

  • Prepare

    Sign up and go to our migration software.

  • Connect Freshdesk

    Opt and connect your Freshdesk support desk with HDM.

  • Connect Adobe Experience Manager

    Give the right to access your Adobe Experience Manager account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you need to adjust

  • Have your preferences estimated

    We will research your application and get back to you with a cost and a scope of work.

  • Migrate from Freshdesk to Adobe Experience Manager all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Adobe Experience Manager import

Our staff would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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