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Freshdesk to Activate
migration service

Extremely easy , no special expertise or programming required. A complete Freshdesk to Activate data migration instrument.

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The best Freshdesk to Activate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick customer info you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and observe the magic happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer support information.
Simple and easy process

No need to worry about coding or continuously watch each piece of info transferred.

Just link your source and target, choose what you need to migrate and allow the tool do the remainder.

Data dependency

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees can access to your passwords or other information.

You may be sure that with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In only a few clicks you will be able to pick the data arrangement, when it starts, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Freshdesk to Activate

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in Activate.

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Maintained connection between object and people

When migrating your records from Freshdesk to Activate we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Freshdesk to Activate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Freshdesk to Activate work

  • Get ready

    Sign up and go to our migration software.

  • Connect Freshdesk

    Select and link your Freshdesk service desk with HDM.

  • Give the right to access your Activate account.

  • Outline your requirements

    Let us understand precisely what components of your migration you need to adjust

  • Have your requirements estimated

    We shall research your application and send you with a total price and a scope of work.

  • Migrate from Freshdesk to Activate everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Activate import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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