FreeScout to ThinkOwl
migration service

Extremely easy , no special expertise or coding required. A complete FreeScout to ThinkOwl data migration software.

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The best FreeScout to ThinkOwl tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick customer info you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and observe the magic happening.
Data completion
Move your help desk data in full to make certain that no ticket is missing critical customer support details.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we made sure that our tool interface simple to use as possible.

Connect the help desks, choose records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

Information is everything which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from FreeScout to ThinkOwl

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in ThinkOwl.

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Retained connectivity between object and people

When migrating your records from FreeScout to ThinkOwl we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FreeScout to ThinkOwl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FreeScout to ThinkOwl work

  • Get ready

    Sign up and go to our migration service.

  • Choose and link your FreeScout support desk with HDM.

  • Connect ThinkOwl

    Give the right to access your ThinkOwl account.

  • Detail your requirements

    Let us understand precisely what parts of your migration you need to tweak

  • Have your preferences estimated

    We shall research your case and get back to you with a price and a scope of tasks.

  • Migrate from FreeScout to ThinkOwl everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your ThinkOwl import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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