FreeScout to Solvemate
migration service

Effortless , no special expertise or programming required. A complete FreeScout to Solvemate data migration software.

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Your best tool for FreeScout to Solvemate data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just pick customer info you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new solution and observe the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.
Simple and easy procedure

You don’t have to bother about coding or continuously control each record transferred.

Just link your source and target, choose what you need to take to a new database and let the system deal with the remainder.

Data dependency

Your customer info comes complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can see your credentials or records.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Simple & effective

In only a couple of clicks you will be able to pick what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we strive to deliver the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from FreeScout to Solvemate

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in Solvemate.

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Sustained association between object and people

When migrating your data from FreeScout to Solvemate we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from FreeScout to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FreeScout to Solvemate work

  • Prepare

    Register and go to our migration wizard.

  • Pick and link your FreeScout support desk with HDM.

  • Connect Solvemate

    Grant access to your Solvemate account.

  • Outline your needs

    Let us understand precisely what components of your migration you need to fine-tune

  • Get your requirements estimated

    We'll research your application and get back to you with a cost and a scope of work.

  • Migrate from FreeScout to Solvemate everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Solvemate import

Our staff would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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