FreeScout to osTicket
migration service
Effortless , no special knowledge or coding required. A complete FreeScout to osTicket data migration instrument.
FreeScout to osTicket
Your best tool for FreeScout to osTicket data migration
No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to transfer and start the transition when comfortable.Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and observe the wonders happening.Record completion
Move your help desk info in full to make certain that no ticket is missing critical customer support details.Simple and easy procedure
No need to worry about scripting or continuously control each piece of info transferred.
Just attach both platforms, pick what you need to take to a new database and let the Migration Wizard do the rest for you.
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.
You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.
Data safety is paramount
Information is everything which is why we developed a system that will keep your information safe and sound.
Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.
You control the process
Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.
Simple & effective
In just a couple of buttons to press it is possible to pick what goes where, when it goes, and in what order.
Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.
Great service first
Except providing great customer service, we always want to develop our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the general experience.
Reasons to use Help Desk Migration to switch from FreeScout to osTicket
Strong privacy of your records
The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in osTicket.Next
Retained connection between object and people
When migrating your data from FreeScout to osTicket we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from FreeScout to osTicket
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from FreeScout to osTicket work
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Prepare
Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from FreeScout to osTicket.
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Connect FreeScout
Complete the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.
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Link osTicket
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Select objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences
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Migrate limited amount of data
Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to osTicket everything
Once everything's tested, find a quiet time with the minimal load on the support team and start migrating from FreeScout to osTicket.
Your data is in good hands
We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your osTicket import
Our staff would be more than happy to run a personalized migration in case you have special needs.
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