FreeScout to osTicket
migration service

Effortless , no special knowledge or coding required. A complete FreeScout to osTicket data migration instrument.

More details

Your best tool for FreeScout to osTicket data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and observe the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing critical customer support details.
Simple and easy procedure

No need to worry about scripting or continuously control each piece of info transferred.

Just attach both platforms, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we developed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to pick what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always want to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from FreeScout to osTicket

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in osTicket.

Next

Retained connection between object and people

When migrating your data from FreeScout to osTicket we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from FreeScout to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FreeScout to osTicket work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from FreeScout to osTicket.

  • Connect FreeScout

    Complete the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to osTicket everything

    Once everything's tested, find a quiet time with the minimal load on the support team and start migrating from FreeScout to osTicket.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your osTicket import

Our staff would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

Is Open Source Help Desk Right for Your Business?

One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution.…

Book a Call
cancel
%s
— %s