FreeScout to LiveAgent
migration serviceHelp Desk Migration partner of LiveAgent

Effortless , no special knowledge or programming required. A complete FreeScout to LiveAgent data migration software.

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Your best tool for FreeScout to LiveAgent data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Simply pick customer info you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and observe the magic happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Automated migration

Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as possible.

Attach the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

Information is everything which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from FreeScout to LiveAgent

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in LiveAgent.

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Sustained connection between object and people

When migrating your data from FreeScout to LiveAgent we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FreeScout to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FreeScout to LiveAgent work

  • Prepare

    Start with setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from FreeScout to LiveAgent.

  • Connect FreeScout

    Fill out the form with required credentials to allow our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveAgent everything

    When everything's tested, find a quiet time with the minimal load on the support team and begin migrating from FreeScout to LiveAgent.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your LiveAgent import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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