FreeScout to Kayako Classic
migration service

Effortless , no special know how or programming required. A complete FreeScout to Kayako Classic data migration software.

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Your best tool for FreeScout to Kayako Classic data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Simply choose customer info you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just choose what data will go to the target system and observe the magic happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as possible.

Attach the platforms, choose data, click ok, and you’re done!

Data maintenance

Your customer info migrates unite , you can take our word.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can access to your credentials or records.

You can be sure that with HDM no data breaches are possible.

You’re in charge

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we strive to offer the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from FreeScout to Kayako Classic

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in Kayako Classic.

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Retained connectivity between object and people

When migrating your data from FreeScout to Kayako Classic we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FreeScout to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FreeScout to Kayako Classic work

  • Prepare

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from FreeScout to Kayako Classic.

  • Fill out the form with requested credentials to permit our data migration tool to access information from your current help desk.

  • Connect Kayako Classic

    Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    When everything's validated, determine a quiet time with the minimal load on the support department and start migrating from FreeScout to Kayako Classic.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Kayako Classic import

Our staff would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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