FreeScout to Hiver
migration service

Trouble-free , no special know how or programming required. A complete FreeScout to Hiver data migration instrument.

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The best FreeScout to Hiver tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick what data you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing critical customer support details.
Automated tool

Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface user friendly as it can possibly be.

Link the platforms, choose data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in control

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to select the data arrangement, when it starts, and in what order.

Our software considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Except providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from FreeScout to Hiver

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in Hiver.

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When migrating your records from FreeScout to Hiver we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FreeScout to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FreeScout to Hiver work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and link your FreeScout support desk with HDM.

  • Give access to your Hiver account.

  • Describe your needs

    Let us know what parts of your migration you wish to tweak

  • Have your requirements estimated

    We will investigate your application and get back to you with a cost and a scope of tasks.

  • Migrate from FreeScout to Hiver everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Hiver import

Our team would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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