FreeScout to HESK
migration service

Trouble-free , no special knowledge or coding required. A complete FreeScout to HESK data migration software.

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The best FreeScout to HESK tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just pick customer info you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new solution and observe the wonders happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer service information.
Effortless procedure

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, choose what you want to migrate and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from FreeScout to HESK

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in HESK.

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Sustained connectivity between object and people

When migrating your records from FreeScout to HESK we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from FreeScout to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FreeScout to HESK work

  • Get ready

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from FreeScout to HESK.

  • Complete the form with required credentials to permit our data migration tool to access information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK all data

    When everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from FreeScout to HESK.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your HESK import

Our team would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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