FreeScout to DataKnowl
migration service

Smooth , no special knowledge or programming required. A complete FreeScout to DataKnowl data migration software.

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Your best tool for FreeScout to DataKnowl data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply decide on customer info you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and observe the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost vital customer service information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we developed a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to pick the data arrangement, when it starts, and how.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from FreeScout to DataKnowl

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in DataKnowl.

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Sustained relation between object and people

When migrating your data from FreeScout to DataKnowl we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FreeScout to DataKnowl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FreeScout to DataKnowl work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect FreeScout

    Opt and connect your FreeScout service desk with HDM.

  • Give the right to access your DataKnowl account.

  • Outline your requirements

    Let us understand precisely what elements of your migration you want to adjust

  • Have your requirements estimated

    We will investigate your application and send you with a total price and a scope of work.

  • Migrate from FreeScout to DataKnowl all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your DataKnowl import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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