FreeScout to ALVAO Service Desk
migration service

Extremely easy , no special expertise or programming required. A complete FreeScout to ALVAO Service Desk data migration instrument.

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The best FreeScout to ALVAO Service Desk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick what data you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and enjoy the miracle happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the platforms, choose records, click ok, and the migration is ready!

Data dependency

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees can see your passwords or records.

You can be certain with HDM no data breaches are possible.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In only a few clicks you will be able to select the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to deliver the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from FreeScout to ALVAO Service Desk

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in ALVAO Service Desk.

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Maintained connectivity between object and people

When migrating your records from FreeScout to ALVAO Service Desk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from FreeScout to ALVAO Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FreeScout to ALVAO Service Desk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect FreeScout

    Select and link your FreeScout support desk with HDM.

  • Grant access to your ALVAO Service Desk account.

  • Explain your requirements

    Let us know what elements of your migration you need to modify

  • Get your needs estimated

    We'll investigate your case and send you with a total price and a scope of tasks.

  • Migrate from FreeScout to ALVAO Service Desk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your ALVAO Service Desk import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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