FocalScope import
in a few clicks

Without devs, timelack and hustle. With help of robust data import wizard.

More details

FocalScope import tool you’ve been looking for

Your platform import issues are behind you now. Full platform to platform migration with HDM swift and effortless.
Save time & money
Affordable process cost, a faster migration to the new help desk, and no need to design the migration method. Get all of this with HDM service.
Smooth migration course
Simply prepare your information for migration ahead of time and begin moving your data. No need to do everything alone.
Essential custom records with you
Whether it is for conformity reasons, or convenience, migrate your historical data to the new tool to keep up with customer data easier.
Automated migration

Only the smallest preparations are required from you. We already wrote the script.

All you have to do is configure your system migration requirements and you’re ready to start.

Maintained data structure

Using HDM, you don’t have to worry that all your moved ticket data will end up somehow scattered.

Whether it is the requester info or customer contacts, all of this is considered during the process.

Data security

All the credentials you provide during the migration process are not kept in our system. Only authorized employees can get access to your accounts or help desk panelrecords.

All the information you provide is behind a thick wall from the outside world.

Data mapping

Decide what data will migrate to your new solution yourself.

During the data migration, you can check what entities to leave behind and what will stay.

Ease of use

The whole process was deliberately designed to allow users to go through the migration themselves.

It’s not necessary to have programming experience or exceptional knowledge, just follow the shown prompts.

Our customers are priority

One of the key priorities of our company is to make a service that we would like to receive ourselves. Even though G2 acclaimed our customer support, we develop continuously.


Why import data to FocalScope utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to get around wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration make it easier to instantly transmit custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to FocalScope with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to FocalScope in several simple steps

  • Prepare

    Register and go to our migration wizard.

  • Select and connect your source support desk with HDM.

  • Connect FocalScope

    Grant the right to access your FocalScope account.

  • Express your requirements

    Let us know what aspects of your migration you would like to fine-tune

  • Have your requirements estimated

    We'll investigate your case and send you with a price range and a scope of tasks.

  • Import to FocalScope all data

    Transfer all your customer support records in a single push.

We keep all data safe

We take safety very seriously and have developed a comprehensive set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

FocalScope import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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