FirstOne HelpDesk to Trakdesk
migration service

Smooth , no special expertise or programming required. A complete FirstOne HelpDesk to Trakdesk data migration tool.

More details
Risk-free and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've tackled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to Trakdesk

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in Trakdesk.

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Retained connectivity between object and people

When migrating your data from FirstOne HelpDesk to Trakdesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FirstOne HelpDesk to Trakdesk work

  • Prepare

    Sign-up and go to our migration software.

  • Connect FirstOne HelpDesk

    Choose and link your FirstOne HelpDesk support desk with HDM.

  • Connect Trakdesk

    Grant access to your Trakdesk account.

  • Express your needs

    Let us know what components of your migration you want to fine-tune

  • Get your needs estimated

    We shall analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from FirstOne HelpDesk to Trakdesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Trakdesk import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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