FirstOne HelpDesk to Thulium
migration service

Effortless , no special know how or programming required. A complete FirstOne HelpDesk to Thulium data migration tool.

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Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all key peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of data

Reasons to use Help Desk Migration to migrate data from FirstOne HelpDesk to Thulium

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in Thulium.

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Sustained association between object and people

When migrating your data from FirstOne HelpDesk to Thulium we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from FirstOne HelpDesk to Thulium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from FirstOne HelpDesk to Thulium work

  • Prepare

    Register and go to our migration software.

  • Pick and link your FirstOne HelpDesk service desk with HDM.

  • Connect Thulium

    Give access to your Thulium account.

  • Express your requirements

    Let us understand precisely what components of your migration you need to tweak

  • Get your preferences estimated

    We shall investigate your case and send you with a price range and a scope of work.

  • Migrate from FirstOne HelpDesk to Thulium everything

    Migrate all your customer service information in a single push.


Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Thulium import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation
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