FirstOne HelpDesk to SupportBee
migration service
Effortless , no special knowledge or coding required. A complete FirstOne HelpDesk to SupportBee data migration instrument.
FirstOne HelpDesk to SupportBee
Your best tool for FirstOne HelpDesk to SupportBee data migration
No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new platform and observe the wonders happening.Record completion
Transfer your help desk records in full to make sure that no ticket has lost essential customer support details.Simple and easy procedure
You don’t have to bother about scripting or continuously control each piece of info moved.
Just attach both platforms, choose what you need to migrate and let the tool do the remainder.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.
You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you expected.
Data safety is paramount
Information is everything which is why we developed a method that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.
You’re in charge
Manage your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.
Simple & effective
In just a few clicks it will be possible to pick what goes where, when it starts, and how.
Our developers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.
Great service first
Apart from providing great customer service, we always want to develop our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.
Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to SupportBee
Strong safety of your information
The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right destinations in SupportBee.Next
Sustained connection between object and people
When migrating your data from FirstOne HelpDesk to SupportBee we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from FirstOne HelpDesk to SupportBee
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from FirstOne HelpDesk to SupportBee work
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Prepare
Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from FirstOne HelpDesk to SupportBee.
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Connect FirstOne HelpDesk
Complete the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.
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Connect SupportBee
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Select objects
Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences
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Migrate limited amount of data
Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to SupportBee everything
When everything's tested, choose a quiet time with the least load on the support staff and start migrating from FirstOne HelpDesk to SupportBee.
Your data is in good hands
We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your SupportBee import
Our staff would be more than happy to run a custom migration if you have specific demands.
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