96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

FirstOne HelpDesk to Solvemate
migration service

Smooth , no special knowledge or coding required. A complete FirstOne HelpDesk to Solvemate data migration tool.

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Risk-free and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've tackled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to Solvemate

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in Solvemate.

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Retained relation between object and people

When migrating your data from FirstOne HelpDesk to Solvemate we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from FirstOne HelpDesk to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from FirstOne HelpDesk to Solvemate work

  • Prepare

    Sign-up and go to our migration tool.

  • Choose and connect your FirstOne HelpDesk support desk with HDM.

  • Connect Solvemate

    Grant the right to access your Solvemate account.

  • Outline your needs

    Let us understand precisely what parts of your migration you wish to fine-tune

  • Get your preferences estimated

    We will analyze your case and send you with a price and a scope of work.

  • Migrate from FirstOne HelpDesk to Solvemate everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Solvemate import

Our staff would be more than happy to run a personalized migration in case you have specific needs.
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