FirstOne HelpDesk to SmarterTrack
migration service
Trouble-free , no special know how or programming required. A complete FirstOne HelpDesk to SmarterTrack data migration instrument.
FirstOne HelpDesk to SmarterTrack
The best FirstOne HelpDesk to SmarterTrack tool made for you
There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Avoid complex data audit and script development processes. Simply decide on what data you need to migrate and start the transition when comfortable.Easy transition process
No specific expertise required. Just pick what data will go to the target platform and enjoy the miracle happening.Data structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing critical customer service information.Effortless procedure
No need to worry about scripting or constantly control each record moved.
Just attach your source and target, choose what you need to take to a new database and allow the tool do the remainder.
Data maintenance
Your customer data comes unite and we mean it.
Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.
Robust protection
Your customer data is behind thick walls. Not even all our employees have access to your passwords or records.
You can be certain with HDM no data breaches are possible.
Data mapping
Pick information that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.
Efficient out-of-the-box solution
In only a couple of buttons to press it will be possible to select the data arrangement, when it goes, and in what order.
Our tech engineers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.
Customer service as priority
As a data import service supplier, we work to deliver the best possible migration tool. However, our prime concern is customer service.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to SmarterTrack
Strong safety of your data
The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in SmarterTrack.Next
Sustained connectivity between object and people
When migrating your records from FirstOne HelpDesk to SmarterTrack we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from FirstOne HelpDesk to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from FirstOne HelpDesk to SmarterTrack work
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Get ready
Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from FirstOne HelpDesk to SmarterTrack.
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Link FirstOne HelpDesk
Fill in the form with requested credentials to make it possible for our data migration tool to fetch records from your current help desk.
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Connect SmarterTrack
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
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Select objects
Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences
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Migrate small amount of data
Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to SmarterTrack everything
When everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from FirstOne HelpDesk to SmarterTrack.
Your data is in good hands
We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert perform your SmarterTrack import
Our team would be more than happy to perform a personalized migration in case you have special demands.
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