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FirstOne HelpDesk to SmarterTrack
migration service

Trouble-free , no special know how or programming required. A complete FirstOne HelpDesk to SmarterTrack data migration instrument.

More details

The best FirstOne HelpDesk to SmarterTrack tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on what data you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the target platform and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing critical customer service information.
Effortless procedure

No need to worry about scripting or constantly control each record moved.

Just attach your source and target, choose what you need to take to a new database and allow the tool do the remainder.

Data maintenance

Your customer data comes unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees have access to your passwords or records.

You can be certain with HDM no data breaches are possible.

Data mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to deliver the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to SmarterTrack

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in SmarterTrack.

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Sustained connectivity between object and people

When migrating your records from FirstOne HelpDesk to SmarterTrack we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FirstOne HelpDesk to SmarterTrack work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from FirstOne HelpDesk to SmarterTrack.

  • Fill in the form with requested credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect SmarterTrack

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    When everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from FirstOne HelpDesk to SmarterTrack.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SmarterTrack import

Our team would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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