96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

FirstOne HelpDesk to SmarterTrack
migration service

Trouble-free , no special know how or programming required. A complete FirstOne HelpDesk to SmarterTrack data migration instrument.

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Trustworthy and Safe
Your passwords along with data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of data

Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to SmarterTrack

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in SmarterTrack.

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Sustained connectivity between object and people

When migrating your records from FirstOne HelpDesk to SmarterTrack we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from FirstOne HelpDesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from FirstOne HelpDesk to SmarterTrack work

  • Get ready

    Sign up and go to our migration wizard.

  • Choose and connect your FirstOne HelpDesk service desk with HDM.

  • Grant access to your SmarterTrack account.

  • Explain your needs

    Let us know exactly what elements of your migration you would like to tweak

  • Get your needs estimated

    We will research your case and get back to you with a price range and a scope of tasks.

  • Migrate from FirstOne HelpDesk to SmarterTrack all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SmarterTrack import

Our team would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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