FirstOne HelpDesk to RingCentral Engage Digital
migration service
Extremely easy , no special expertise or programming required. A complete FirstOne HelpDesk to RingCentral Engage Digital data migration instrument.
FirstOne HelpDesk to RingCentral Engage Digital
The best FirstOne HelpDesk to RingCentral Engage Digital tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip complex data audit and script development processes. Just decide on the records you need to transfer and start the transition immediately.Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and see the wonders happening.Data completion
Move your help desk data in full to ensure that no ticket is missing vital customer service information.Effortless procedure
No need to worry about coding or continuously watch each record transferred.
Just attach both platforms, tick what you need to migrate and let the Migration Wizard do the remainder.
Intact connections
From sender information to phone number connection, all you records will keep their previous data structure untouched.
You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Security is paramount
You data is key which is why we created a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
Record mapping
Choose information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might ever need.
Simple & effective
In only a couple of clicks it will be possible to choose what goes where, when it goes, and in what order.
Our software took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.
Customer service first
Outside of providing great customer support services, we always aim to develop our customer service.
As a company, we want you to experience friendly and helpful service, which is why we are constantly making great strides to improve the general experience.
Why you should use Help Desk Migration to switch from FirstOne HelpDesk to RingCentral Engage Digital
Strong privacy of your data
The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in RingCentral Engage Digital.Next
Retained relation between object and people
When migrating your records from FirstOne HelpDesk to RingCentral Engage Digital we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from FirstOne HelpDesk to RingCentral Engage Digital
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from FirstOne HelpDesk to RingCentral Engage Digital work
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Get ready
Sign up and go to our migration wizard.
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Link FirstOne HelpDesk
Select and connect your FirstOne HelpDesk service desk with HDM.
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Connect RingCentral Engage Digital
Grant access to your RingCentral Engage Digital account.
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Describe your needs
Let us understand precisely what aspects of your migration you wish to fine-tune
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Get your preferences estimated
We will research your application and send you with a price range and a scope of work.
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Migrate from FirstOne HelpDesk to RingCentral Engage Digital all data
Transfer all your customer service records in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your RingCentral Engage Digital import
Our team would be more than happy to run a customized migration in case you have particular demands.
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