FirstOne HelpDesk to Remedy IT Service Management
migration service
Trouble-free , no special know how or coding required. A complete FirstOne HelpDesk to Remedy IT Service Management data migration tool.
FirstOne HelpDesk to Remedy IT Service Management
The best FirstOne HelpDesk to Remedy IT Service Management tool made for you
There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid the system analysis and tool development processes. Just decide on the records you need to migrate and set off with the transition right away.Easy transition process
No specific expertise needed. Just select what data will go to the new platform and see the miracle happening.Data structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing critical customer service information.Automated tool
Scared that you’ll need special skills to move your info? Don’t be as we made sure that our tool interface user friendly as possible.
Attach the platforms, select records, click ok, and the migration is ready!
Data maintenance
Your information comes complete and we mean it.
Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.
Robust protection
Your information is behind thick walls. Not even all our employees have access to your credentials or other information.
You can be sure that with HDM no data breaches are possible.
You’re in control
Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.
Guided migration
If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.
Customer service as priority
As a data import service provider, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer support quality.
As evident by our many five-star user reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to Remedy IT Service Management
Strong safety of your information
The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in Remedy IT Service Management.Next
Sustained association between object and people
When migrating your records from FirstOne HelpDesk to Remedy IT Service Management we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from FirstOne HelpDesk to Remedy IT Service Management
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from FirstOne HelpDesk to Remedy IT Service Management work
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Get ready
Register and go to our migration service.
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Link FirstOne HelpDesk
Select and connect your FirstOne HelpDesk service desk with HDM.
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Connect Remedy IT Service Management
Give access to your Remedy IT Service Management account.
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Express your business needs
Let us know what components of your migration you would like to modify
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Get your requirements estimated
We will investigate your case and get back to you with a price range and a scope of tasks.
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Migrate from FirstOne HelpDesk to Remedy IT Service Management all data
Move all your customer support information in a single push.
Your data is in good hands
We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert perform your Remedy IT Service Management import
Our team would be more than happy to perform a custom migration in case you have special demands.
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