96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

FirstOne HelpDesk to Remedy IT Service Management
migration service

Trouble-free , no special know how or coding required. A complete FirstOne HelpDesk to Remedy IT Service Management data migration tool.

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Trustworthy and Reliable
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've considered all key peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to Remedy IT Service Management

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in Remedy IT Service Management.

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Sustained association between object and people

When migrating your records from FirstOne HelpDesk to Remedy IT Service Management we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from FirstOne HelpDesk to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

In what way does data migration from FirstOne HelpDesk to Remedy IT Service Management work

  • Get ready

    Register and go to our migration service.

  • Select and connect your FirstOne HelpDesk service desk with HDM.

  • Connect Remedy IT Service Management

    Give access to your Remedy IT Service Management account.

  • Express your business needs

    Let us know what components of your migration you would like to modify

  • Get your requirements estimated

    We will investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from FirstOne HelpDesk to Remedy IT Service Management all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
Talk to an Expert

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Remedy IT Service Management import

Our team would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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