FirstOne HelpDesk to Planio
migration service

Effortless , no special skill set or coding required. A complete FirstOne HelpDesk to Planio data migration instrument.

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Risk-free and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to get started with the migration.
Optimal & Accurate
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to migrate data from FirstOne HelpDesk to Planio

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right places in Planio.

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When migrating your data from FirstOne HelpDesk to Planio we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from FirstOne HelpDesk to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from FirstOne HelpDesk to Planio work

  • Prepare

    Sign-up and go to our migration service.

  • Connect FirstOne HelpDesk

    Opt and link your FirstOne HelpDesk service desk with HDM.

  • Give the right to access your Planio account.

  • Describe your requirements

    Let us know what aspects of your migration you wish to modify

  • Get your preferences estimated

    We shall analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from FirstOne HelpDesk to Planio everything

    Move all your customer support records in a single push.


Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Planio import

Our staff would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation
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