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FirstOne HelpDesk to mhelpdesk
migration service

Extremely easy , no special know how or coding required. A complete FirstOne HelpDesk to mhelpdesk data migration software.

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The best FirstOne HelpDesk to mhelpdesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose customer info you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target system and observe the magic happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost essential customer service details.
Simple and easy procedure

You don’t have to bother about scripting or continuously watch each piece of info moved.

Just link your source and target, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your credentials or records.

You may be certain with HDM no data breaches are possible.

You’re in control

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to pick what goes where, when it goes, and how.

Our tech engineers took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we strive to offer the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to mhelpdesk

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in mhelpdesk.

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Sustained connectivity between object and people

When migrating your records from FirstOne HelpDesk to mhelpdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FirstOne HelpDesk to mhelpdesk work

  • Get ready

    Sign-up and go to our migration service.

  • Connect FirstOne HelpDesk

    Opt and connect your FirstOne HelpDesk support desk with HDM.

  • Connect mhelpdesk

    Grant the right to access your mhelpdesk account.

  • Explain your business needs

    Let us understand precisely what elements of your migration you wish to modify

  • Get your preferences estimated

    We will research your application and send you with a total price and a scope of tasks.

  • Migrate from FirstOne HelpDesk to mhelpdesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your mhelpdesk import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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