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FirstOne HelpDesk to Kayako Classic
migration service

Smooth , no special knowledge or programming required. A complete FirstOne HelpDesk to Kayako Classic data migration tool.

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Your best tool for FirstOne HelpDesk to Kayako Classic data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick customer info you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and observe the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer support details.
Automated migration

Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Data dependency

Your customer info comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members can see your passwords or other information.

You can rest assured that with HDM no data breaches are possible.

You’re in charge

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press you will be able to pick the data arrangement, when it starts, and in what order.

Our software took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to Kayako Classic

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in Kayako Classic.

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Maintained association between object and people

When migrating your data from FirstOne HelpDesk to Kayako Classic we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FirstOne HelpDesk to Kayako Classic work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from FirstOne HelpDesk to Kayako Classic.

  • Connect FirstOne HelpDesk

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect Kayako Classic

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako Classic everything

    When everything's tested, choose a quiet time with the minimal load on the support department and start migrating from FirstOne HelpDesk to Kayako Classic.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako Classic import

Our staff would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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