96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

FirstOne HelpDesk to Kapdesk
migration service

Extremely easy , no special skill set or coding required. A complete FirstOne HelpDesk to Kapdesk data migration instrument.

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Secure and Reputable
Your passwords along with data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've handled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to migrate data from FirstOne HelpDesk to Kapdesk

Strong security of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in Kapdesk.

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Maintained connectivity between object and people

When migrating your records from FirstOne HelpDesk to Kapdesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from FirstOne HelpDesk to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from FirstOne HelpDesk to Kapdesk work

  • Get ready

    Sign-up and go to our migration service.

  • Select and link your FirstOne HelpDesk service desk with HDM.

  • Grant the right to access your Kapdesk account.

  • Describe your needs

    Let us know exactly what elements of your migration you would like to adjust

  • Get your preferences estimated

    We shall analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from FirstOne HelpDesk to Kapdesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Kapdesk import

Our team would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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Help Desk Migration service


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